Firefighter is designed to help you handle exceptional access requests appropriately. How do you currently deal with emergency access requests? What happens when a support analyst needs to investigate an Urgent issue but does not have enough access?

Virsa Firefighter for SAP: enables super-users to perform emergency activities outside the parameters of their normal role, but to do so within a controlled, fully auditable environment. The application assigns a temporary ID that grants the super-user broad yet regulated access, and tracks and logs every activity the super-user performs using that temporary ID.

Firefighter provides flexibility, control and transparency to help limit, document and audit non-standard access required for emergency situations. Every customer historically handles these exceptions differently. Firefighter allows you to leverage your investment in SAP, reduce risk of mis-use of accounts and vitally allow your support personnel to focus on the challenging issues.

Firefighter offers a quick win to most existing SAP customer, making your processes more robust without huge implementation costs.